Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Standard shipping takes 5-7 business days. Express shipping takes 2-3 business days.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times vary by location.
How can I track my order?
You can track your order using the tracking link in your shipping confirmation email, or visit our tracking page.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be in original condition with tags attached.
How do I initiate a return?
Contact our customer service team or visit the returns page to start your return process.
Are exchanges free?
Yes, exchanges are free within 30 days of purchase.
Products
Are your products authentic?
Yes, all our products are 100% authentic and come with a certificate of authenticity.
Do you offer gift wrapping?
Yes, we offer complimentary gift wrapping for all orders. Select the option at checkout.
Can I customize my jewelry?
Yes, we offer customization services for select items. Contact us for more information.
Account & Payment
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information.
Can I save multiple addresses?
Yes, you can save multiple shipping and billing addresses in your account.
Still have questions?
Can't find the answer you're looking for? Our customer support team is here to help.
Contact Support